As a business owner, you always hope that your valuable tools never break down. For me, my cameras serve as a lifeline for my business. I’m sure anyone in the event filmmaking or video production business can relate to me when I say that a camera is a vital tool. Anyway, last week when I noticed there was something wrong with one of my cameras you would think that I would be worried since this happened days before a shoot. However, I knew that I had a company to rely on, Armato’s Pro Video.
In the past 25 years I have had a camera malfunction only twice, and both times I turned to Armato’s Pro Video. Without hesitation Paul Armato and Dennis Hopkins from Armato’s Pro Video were right there to make sure I had a camera repaired in time for my next shoot. I can not say enough about what these guys went though to make sure my camera was repaired quickly and professionally. When they discovered the repair was outside what they could do at their repair facility they immediately hand delivered my camera to Sony’s factory repair facility in NJ. By the way, Sony’s repair facility usually has a 6 to 8 week turn around time and they somehow got my camera repaired in two days. My guess is they have a great relationship with the guys at Sony.
I feel the need to let you know that when you purchase a camera from Armato’s Pro Video not only do you get amazing customer service but they have loaner program where if they can’t repair your camera in a reasonable time they’ll loan you one free of charge. So needless to say I knew that if they couldn’t get my camera repaired in time they would loan me one until it was.
In my opinion the first step in buying a camera is finding a reputable company that will stand behind you after the initial purchase. So when you’re in the market for your next camera give these guys a call and forget the box houses. Dennis and Paul from Armato’s are honest reputable guys that WILL be there for you when you need them and you never know when that might happen.